It is no Friday 24 June 2022, no one has called me.ĭue to frustration I logged the query on Friday 17 June 2022, on Twitter as well. The contact numbers I gave was my mweb voip number and my day time cell no. I reminded her it was the weekend, I was then told I would be contacted by Tuesday 21 June 2022. I was told I would be contacted with in 48 hours. Support could nit give me an answer, so proceeded to escalate the matter and take my details. The sales lady than transferred me to sales support. I then resorted to contacting the sales department as a new customer. The automated system was not working kept on asking me to key in my number, even after I confirmed the number is correct. I was diverted to an automated answering where I was asked to type my number on the keypad, so that I can be contacted. On 17 June 2022, I tried calling Mweb to query the status of the porting. On the Mweb it shows that the number porting should have been done on 6 June 2022. However in the meanwhile I was given a voip number.Īll documents for the voip contract was submitted on the.

I was told by the sales agent that my telkom landline number can be ported to voip. Took out a VOIP contract in addition to my fibre contract. The best part of this whole saga is that although I have been without internet for 17 days now and have been lied to - they sent me a bill for this month - and you guessed it - I am being billed for a whole months (non-existent) service. So now I am still waiting for repair or a technician to just contact me it is August the 17th - 17 days with no internet - I work from home and am currently buying data to keep going which is not cheap. And the kicker is that on day 8 they just responded that it takes 6 - 10 days for a technician to come out - but this was on the day I found out that for 8 days Vodacom didn't not have any fault logged with them.

I did also reached out to Mweb via Facebook also during this time. I then logged a call with Vodacom directly. I got hold of someone who was willing to help only to be informed that Mweb NEVER logged any call whatsoever with them for my fault - Vodacom had no record of any fault report. As this did not solve my problem I called Vodacom directly. So I called again, they told me they would escalate. 8 Days later I still did not receive any feedback or any technician call out and still no internet. I have logged a call with them on 1 of August Monday as the fibre was out - the Nokia boxs' alarm light is red and no internet whatsoever. I caution everyone who wants to subscribe to Mweb to rethink.

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